TREATING CUSTOMERS FAIRLY: 

  

Outcome 1 – Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2 – Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and  are targeted accordingly.

Outcome 3 – Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale

Outcome 4 – Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5 – Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as described.

Outcome 6 – Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

 

BEWARE OF FINANCIAL SCAMS

Firms and individuals can only offer most financial products and services in the UK if they are authorised, registered or approved to do so, or are otherwise exempt.

Yet some act without our authorisation or registration, or without being exempt, and some knowingly run scams.

If you deal with a firm (or individual) that is not regulated you may not be covered by the Financial Ombudsman Service or Financial Services Compensation Scheme if things go wrong. Search for a firm or individual to find out how you are protected.

Protect yourself from scamsFind out how to check you are dealing with a regulated firm.

You can see what to do if you have been scammed, are concerned about an investment or have been contacted by fraudsters.

You can also help us protect other people if you report a scam or unauthorised firm.

Source: FCA Seach the Financial Services Register

 

Rise in London housing market activity

THE AVERAGE London residential property price was 2.8 per cent higher in February than in January, new figures show today.  However, the average time it takes to sell has climbed to 69 days, according to the data released by Rightmove.  It marks seven straight months of increase in the time taken to sell a property, from June’s 40 days.  


British house prices pushed ahead of the Eurozone’s

BRITISH house prices pushed ahead of those in other major economies towards the end of last year, official figures showed yesterday.


Green homeowners Deal

The us government relaunched Environmentally friendly Green Package to help Gloucestershire Homeowners income for power saving advancements.


October top £50m for the first time in a number of years

The complete credited throughout the industry ended up being £50, 371, 440, which perceives 2013 credit currently at this point 18% upward on the whole of 2012 as well as entire annual credit provides cracked £4 billion for the 1st time in years.


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