Policy and Procedures
MKL Finance is a trading name of MK Londyn Ltd providing a financial service. We offer short term payday loans from £80 up to £800 to help you with your finances until the next payday.
MKL Finance is a responsible lender and will always be committed to that, whilst advocating responsible borrowing by you, our customers.As a responsible lender, we will take every avenue to verify your personal details after you have submitted you agreement. If we can not get verification this may result in a delay in the processing your application.
To be considered for a Payday Loan, you must be over 18 years of age, you must be a resident of the United Kingdom, you must be in full time employment and you must have a debt card for the account your wages are paid into.
If your payday loan is approved and the Electronic Credit Agreement is signed and submitted back to us on a working day (from Monday to Friday), the funds should be in your bank account the next day.
Once you have been accepted we will contact you to advise you when your funds will be in your bank account. (Remember some banks may take up 3 days to clear the money). We will call, but if we are unable to contact you for verification this may result in a delay in the transferring of the funds to your bank account..
Please note that once you apply on our website, you agree that we may contact you by phone or email address provided on your application form. This is to help assist you with your loan or to discuss other goods and services that we may provide.
There is no early settlement, however you can pay back the money you borrowed before your payday if you wanted, but the interest is fixed so you will still pay the full interest amount that was first agreed.
MK Londyn Ltd, Registered in England & Wales, No: 05243710. Registered Address: House, 86 The Broadway, Mill Hill, London, NW7 3TD. Consumer Credit Licence No: 615750, Data Protection Registration No: Z1296111)
MKL Finance operates a strict physical and electronic procedural safeguard to guard against unauthorised access of your personal information. This policy applies to both new and existing customers.
Privacy Policy
MKL Finance operates a strict physical and electronic procedural safeguard to guard against unauthorised access of your personal information. Once you enter our website and fill out and submit our form, you consent for us to collect and use your personal information as in this Privacy Policy. We may change or amend this policy and reserve the right to do so at any time without giving notice.
We are committed in securing your personal data by preventing unauthorised access and to ensure the correct use of your personal information. We will not pass your personal details onto a company or third party. This policy applies to both new and existing customers.
How will we deal with your complaint?
We will:
- Make it easy for you to tell us about your complaint
- Give your complaint the attention it needs
- Resolve your complaint as quickly as we can
- Make sure you are satisfied with how your complaint was resolved
How can you complain and where?
If you're not satisfied with any part of our service, you can tell us about your concern in the following ways:
- Contact us by Telephone on 0845 345 4621
- Write to us at: Customer Service, MKL Finance, PO Box 19996, London N3 1XB
- By E-mail at info@mklfinance.co.uk
- Personal information should not be included in email messages for security reasons.
How long will it take?
We will do our best to rectify your problems immediately. However, if we can not resolve your complaint within seven days, we will contact you in writing explaining:
- That your complaint has not been resolved yet
- The person dealing with the complaint
- The next time we will contact you
We will keep you informed regularly until we have resolved you complaint. However, your complaint may by complex, and could take longer to resolve. If this is the case and together, we could not reach an agreement after eight weeks, we will:
- Contact you by letter out lining the reasons for the delay and when we may expect to reach a resolution
- Refer your complaint to the Managing Director - who will send you MKL Finance final letter, explain our final position
Service. For more information, please refer to the section on the Financial Ombudsman Service.
Not happy with the way your complaint is handled?
Our aim is to resolve your complaint as quickly as possible and to your complete satisfaction. If you're not satisfied with our action or explanation, you can ask for your complaint to be reviewed at a higher level You can write directly to the Operations Manager at the address shown above.
The Financial Ombudsman Service?
We will try to resolve any complaint the best way we can. However if you are not satisfied with our suggested resolution and the six to eight weeks have passed since you first made the complaint to our customer service team. You can refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman to look into your complaint, you must contact them within six months of the date of any final response.
To contact them write to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Alternatively you can phone 0845 080 1800. Further helpful information can be obtained from visiting the Financial Ombudsman website on www.financial-ombudsman.org.uk.
Please note: if you contact the Financial Ombudsman by for the eight weeks, they will refer you back to us to handle the complaint in line with this procedure